The Luxe Society for buying & selling preloved luxury designer bags. 

FAQ

CUSTOMER QUESTIONS

What payment methods do you accept?

Payments are made via PayPal. If you do not have a Paypal account you can opt to pay by credit/debit cards when you are redirected to the PayPal payment page.

How much is shipping?

The Luxe Society offers free shipping within Australia. International shipping is a flat rate of AUD$35.00. Please note we do not deliver to PO box addresses.

How many days will shipping take?

Shipping will take approximately 3-5 business days.

Do items come with its original packaging and paperwork?

Items that come with its original boxes, dust bags, authenticity cards, and manuals will be delivered together. Details of what each pre-loved item would be delivered with will be listed accordingly in its respective product conditions.

SELLER QUESTIONS

What is consignment?

Consignment is when you send your items to The Luxe Society to be sold and you receive payment after The Luxe Society has completed the sale within 100 days.

What are the consignment fees?

Consignment fees that The Luxe Society will retain are dependent on the final net selling price of your consigned item.

You will be paid the following payout rates

Final Sale Value
*$300.00 – $500.00
$500.01 – $1000.00
$1000.01 – $10,000.00
$10,000.01 +
Payment to Consignor
70%
75%
80%
85%

*Minimum selling price of an item must be $300.

How do I amend the selling price of my item(s)?

Your item will be listed online for 90 days. To keep it competitive, you can then opt to amend and reduce the selling price of your item(s) at any time by emailing contact@theluxesociety.com.au.

How and when do I get paid?

We will arrange for payment as soon as the grace period for refund has been cleared and payment will be remitted within 5 business days. Payments are made by bank deposit.

What if my item does not sell?

If the item(s) remain unsold after 100 days, we will contact you to discuss either keeping it available for sale at a reduced price or having it returned within 10 business days. Fees will be charged to arrange the return of item(s) to you at the end of the 100-day consignment term. Postal and/or courier fees will vary.

 

Item(s) requested to be returned before the 100-day consignment term will incur an administration fee of AUD 100.

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